LexReply
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Terms & Conditions

Last updated: 29 July 2026

1. Who you are contracting with

These Terms & Conditions ("Terms") are a binding agreement between you (the "Client", "you") and Jones Smith, a sole trader based at Kingston, Jamaica, trading as LexReply ("LexReply", "we", "us"). By creating an account, signing an engagement, or using the LexReply portal or services (the "Service"), you agree to these Terms.

2. Acceptance and authority

Continued use of the Service constitutes acceptance of these Terms. If you use the Service on behalf of a law firm or other organisation, you confirm you have authority to bind that organisation. If you are using the Service as an individual, you confirm you are of legal age in your jurisdiction.

3. What the Service is

LexReply provides AI-assisted client intake (including AI voice answering and call summaries) together with human legal support services such as legal research, drafting, case management and litigation support. LexReply is not a law firm, does not practise law, and does not provide legal advice to you or to your clients. All work product is provided for review, supervision and adoption by a licensed attorney in the relevant jurisdiction. You remain solely responsible for the professional obligations owed to your clients, including confidentiality, conflicts checking, competence and supervision.

4. AI features, recordings and accuracy

  • All recordings are for client intake purposes only. LexReply does not provide legal advice.
  • Call recordings and transcripts are retained for 90 days by default and automatically deleted thereafter, unless you select a longer retention period in the portal under Settings. You can export all of your data at any time from Settings.
  • AI-generated call transcripts, summaries, drafts and research outputs may contain errors, omissions or hallucinated content, and must be verified before use.
  • Outputs are not legal advice and are not suitable for filing, client communication, or regulated professional advice without attorney review.
  • You are responsible for the prompts and instructions you provide, for the content you upload, and for how you use any output.
  • You must have the rights necessary to submit any content, recording, or document to the Service, and you are responsible for obtaining any consent required in your jurisdiction to record or process calls.
  • We may filter, refuse, restrict or remove content or outputs, and may suspend accounts, where use appears unlawful, abusive, or in breach of these Terms.
  • Rights-holders may report suspected infringement to LexReply@gmail.com; we will review, remove infringing material where appropriate, and terminate repeat infringers.

5. Acceptable use

You must not misuse the Service. In particular, you must not:

  • use the Service for any unlawful purpose, fraud, spam, harassment or deceptive practice;
  • generate or distribute illegal content, deepfakes, hate speech, malware, or content designed to deceive a court, regulator or consumer;
  • infringe the intellectual property or privacy rights of others;
  • attempt to jailbreak, probe, scan, scrape or otherwise interfere with the security or integrity of the Service;
  • reverse engineer the Service, resell or redistribute it, or circumvent technical or plan limits.

6. Accounts and information

You are responsible for keeping your account credentials confidential and for all activity under your account. You agree to provide accurate registration and billing information and to keep it up to date.

7. Licence and intellectual property

Subject to payment and these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service within your selected plan. LexReply retains ownership of the Service, its software, documentation, models, templates, workflows and branding. You retain ownership of the content and matter materials you submit, and grant us a limited licence to host and process that content solely to provide and support the Service.

8. Service levels

We aim for high availability and for the turnaround times described on our website, but we do not guarantee that the Service will be uninterrupted, timely, secure or error-free. Scheduled maintenance, third-party outages and force majeure events may affect availability.

9. Payment, billing and subscriptions

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing frequency, currency, applicable taxes, renewals, upgrades, cancellations and refunds are governed by Paddle's Buyer Terms and, for refunds, by our Refund Policy, which offers a 30-day money-back guarantee. New accounts may start on a free trial; unless you cancel before the trial ends, the plan you selected begins and is billed through Paddle. Subscriptions renew automatically for the selected term until cancelled, and plan changes are prorated in line with Paddle's standard handling. Prices are shown in USD, GBP or CAD depending on your selection, exclusive of any tax that Paddle applies at checkout.

You can manage or cancel your subscription, retrieve invoices and request a refund at any time via paddle.net using the email address you used at checkout.

10. Suspension and termination

We may suspend or terminate access where there is material breach of these Terms, non-payment, a security or fraud risk, or repeated or serious policy violations. You may cancel at any time; access continues until the end of your current billing period. On termination you may request an export of your data within 30 days, after which we may delete or anonymise it.

11. Warranties and liability

To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose. We are not liable for indirect, consequential or special damages, including loss of profits, data, matters, clients or goodwill. Our aggregate liability is capped at the fees you paid to us in the 12 months preceding the claim. Nothing in these Terms excludes liability for fraud, death or personal injury caused by negligence, or any liability that cannot be excluded by law.

12. Indemnity

You will indemnify LexReply against claims arising from your content, your use of outputs, your unlawful use of the Service, or your breach of these Terms.

13. General

  • Governing law: the laws of Jamaica, with the courts of Jamaica having jurisdiction, unless mandatory local law provides otherwise.
  • Assignment: you may not assign these Terms without our consent; we may assign in connection with a merger, acquisition or sale of assets.
  • Force majeure: neither party is liable for delays caused by events beyond its reasonable control.
  • Changes: we may update these Terms and will post the revised version here with a new "Last updated" date.

14. Contact

Jones Smith, trading as LexReply — Kingston, Jamaica — LexReply@gmail.com